Responding To Maintenance Requests | Specialized Property Management Orlando

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Responding To Maintenance Requests

property management Orlando maintenance requests

As the owner of a rental property, one of your main obligations is to ensure that you respond to maintenance requests from your tenants in a timely and professional manner. Many tenants can become upset if they believe their rental property owner or manager is not responsive to maintenance problems, which could potentially land you in legal trouble. Here are some tips to help guide you in responding to maintenance requests in an appropriate way.

First, you need to know which maintenance problems are your responsibility and which are not. In most cases, you are responsible for most general maintenance problems including plumbing and electrical issues. There are some tasks that are usually the tenant’s responsibility, such as lawn maintenance and other minor issues. The terms of maintenance responsibility should be laid out in the lease signed by both parties.

Second, you need to ensure that you keep accurate records of all maintenance requests. When you receive a maintenance request from a tenant, ensure that you log the day and time that the request came in and who made the request. You should also note in your records how and when you responded to the request. For example, if your tenant contacts you regarding a plumbing issue, record whether you contacted a contractor and what response was given to the tenant. Keep an accurate record of correspondence as proof that you are responding to the issue.

When recording a maintenance request, you should also note exactly what happened and what needs to be fixed. Note if the request is an emergency or if it is a more general maintenance issue that does not impact health or safety.

If you are adept at fixing things and can handle the maintenance problem yourself, you may be able to save money by simply fixing it yourself. This may also be a quicker method than hiring a contractor whom you may have to wait for. If you work with a property management company such as Specialized Property Management Orlando, you won’t have to worry about anything at all, as we will completely handle the situation for you.

Once the maintenance issue has been dealt with, keep any receipts as a record of payment and the work that was done. This covers your back and provides proof that the maintenance problem was addressed. You can also follow up with your tenant to ensure that the problem has been dealt with and that there are no other issues.

Specialized Property Management Orlando not only handles all maintenance requests from your tenants, but also all other property management tasks including: