Specialized Property Management

Concierge Service — We Actually Answer the Phone

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Call Us: 407-682-3355

Real people. Real accountability. Same-day resolution across Central Florida.

A Higher Standard of Service for Today’s Investors

Specialized Property Management Orlando runs a Concierge Service that connects owners and residents to a real person — fast. We answer 98% of incoming calls live, resolve most issues the same day, and route complex matters directly to the dedicated asset manager who already knows your property. The Concierge Team is the connective tissue between you and our specialized leasing, maintenance, accounting, and Florida-law compliance departments.

If you have spent any time as a rental property owner, you already know the answer to this question: how often does your current property manager actually pick up the phone? The honest answer is the reason the Concierge Service exists. Specialized’s Orlando Concierge Team is structured to answer 98% of calls live — and the 2% that go to voicemail are returned the same business day.

What the Concierge Team handles

  • First-call resolution for routine owner and resident questions
  • Triage and escalation for issues that require an asset manager, leasing specialist, or maintenance coordinator
  • Real-time status updates on open work orders, leasing activity, and accounting questions
  • After-hours emergency dispatch through our 24/7 maintenance line
  • Document requests, statement clarifications, and portal navigation help
Call Us: 407-682-3355

Why this matters in Orlando specifically

The Orlando owner population is unusually international and unusually time-zone-distributed. A Brazilian investor in São Paulo, a Canadian snowbird in Ontario, or a returning Venezuelan owner in Miami cannot afford to wait three days for a call back when a tenant reports a water leak in a Windermere home, an HVAC failure in Lake Nona during a 95-degree Central Florida July, or a Florida-specific security deposit dispute that requires procedural handling within a statutory deadline. The Concierge Service is the operational guarantee behind every other service we offer. 

Performance

  • 98% of calls answered live
  • Same-day issue resolution on the majority of inbound contacts
  • 17-minute average work-order response time
  • Zero outsourced offshore call centers — our Concierge Team is in-house, in the United States, trained on our portfolio
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Nena went well above my expectations by providing on-time answers in a knowledgeable and professional manner.

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Margaret H.
Owner
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SPM did a great job of marketing my rental property and would recommend them to any owner looking for a solid tenant. Keep up the great work!

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John G.
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Great job from Specialized. I have referred them to multiple customers and they are all very happy. Thank you again to everyone there.

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Joseph P.
Owner
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I have 2 homes with this property management company over many years. They have always been there for me, both with services and great tenants. I highly recommend them.

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Sam T.
Owner
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My experience dealing with Jessica Rivera has always been nothing but exceptional. She is very good at her job and always a pleasure to speak with. We value our work relationship not only with her but your company as well.

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Ken M.
Owner
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John the maintenance coordinator contacted me right away when my tenant had an issue with the shower. I also called him and left a voicemail and … he returned my call quickly! He explained to me what happened and what he has done. He gave me a feeling that he was on top of the issue. This is important since one of the main reasons of using a property management company is to take care of problems in a timely manner. This makes both me and my tenant happy. Good job.

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Hon S.
Owner

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